Privacy Policy

1. Who we are

BSR Truck Training School ("we", "us", "our") operates this website and provides heavy vehicle driver training and assessment services in Australia. For any privacy question, contact bsrtrucktrainingschool@gmail.com or call 0433 532 570.

2. Information we collect

• Information you give us — name, phone number, email address, city, programme of interest, schedule preference and the content of your message when you complete an enquiry form, call us, or message us on WhatsApp.
• Enrolment information — identification documents, driving licence details, medical certification status and driving history, collected only where you proceed with an application.
• Technical information — IP address, browser type, device type, referring page and pages visited, collected through standard web server logs and any analytics tools we enable.

3. How we use your information

• To respond to enquiries and provide course information, availability and pricing
• To assess eligibility, process enrolments and schedule examinations
• To meet regulatory record-keeping and training-registry obligations
• To improve the website, our services and our marketing

4. Legal basis and consent

We process enquiry data on the basis of your consent, given when you submit a form or contact us. We process enrolment data to perform our contract with you and to meet legal obligations. You may withdraw consent for marketing at any time using the unsubscribe link in any email or by contacting us directly.

5. Sharing your information

We do not sell personal information. We share it only with:

• Regulatory bodies and training registries, where required for licensing
• Third-party examination partners, to schedule your skills test
• Employers, only where you have asked us to share your assessment outcome with them
• Service providers who host our website, email and customer records, under contract

6. Cookies and analytics

This website may use cookies for essential functionality and, if enabled, analytics to understand how visitors use the site. You can block or delete cookies through your browser settings; essential site functions will continue to work.

7. Data retention

Enquiry records are retained for up to 24 months. Enrolment and training records are retained for the period required by regulation and for insurance purposes.

8. Security

We apply appropriate technical and organisational measures to protect personal information, including encrypted transmission, access controls and staff confidentiality obligations. No transmission over the internet can be guaranteed completely secure.

9. Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask for corrections, request deletion where we have no ongoing legal basis to retain it, object to marketing, and request a copy of your data in a portable format. Contact bsrtrucktrainingschool@gmail.com and we will respond within 30 days.

10. Children

Our services are intended for adults who already hold a driver licence. We do not knowingly collect information from anyone under 18 years of age.

11. Third-party links

This website links to external sites including social media platforms and mapping services. We are not responsible for the privacy practices of those services.

12. Changes to this policy

We may update this policy from time to time. The revision date at the top of the page will always reflect the latest version.